Delivery & Returns

Please note: Due to the high volume of returns during the festive season, processing times for refunds may be longer than usual. We appreciate your patience.

UK Shipping 

    • Orders over £40 - Royal Mail UK Standard Courier 3-5 working days FREE
    • Orders under £40 - Royal Mail UK Standard Courier 3-5 working days £4.99
    • Royal Mail / DHL UK Express Courier 1-2 working days £5.99

    All UK orders are sent using a Royal Mail or DHL signed for service. Once your order is dispatched, you will receive an email or text with tracking details so you will be able to track its progress (Please ensure you check your junk mail, as sometimes they can go there). 

    Further Information
    We are unable to deliver to PO Box and freight forwarding addresses.
    Once an order has been dispatched, we will keep you informed about when we expect your order will be delivered.
    If you wish items to be sent to multiple addresses, please place separate orders for each address.
    If you are not at home when the courier attempts to deliver you will be notified telling you where your order can be collected from or notifying you when delivery will be attempted again.

    Returns

    If you wish to return your POD product(s) please follow the instructions below.

    Customers are responsible for postage costs for the return or exchange of a product unless faulty.

    Returned items should reach us within 60 working days from the day you received your order.

    Please ensure all items returned are in the same condition as received, in original undamaged packaging and have not been worn outside or otherwise used. We regret that we will be unable to accept non-faulty returns if they are not in a re-saleable condition.

    After returned items have been accepted by our quality team, you will receive a full refund of the purchase price. We always attempt to process your returns as soon as they arrive back to us. Please allow up to 14 days from your when item(s) have been sent.

    How To Exchange/Return Items:

    • Your item(s) in the original packaging or a suitable alternative
    • Attach an address label to your parcel and drop off with your chosen courier.
    • We aim to process any returns or exchanges and refund within 14 days of receiving them.

    Returns address :

    William Lamb Group (Pod Web Sales)

    Bottom Boat Road

    Stanley

    Wakefield

    WF3 4AY

    When posting your item(s) back to us, it is strongly recommended you obtain proof of postage with tracking details. 

    Please ensure that items are well packaged.

    Once your order has been exchanged/refunded, you will receive an email to confirm this.