1. Do I need an account to place an order?
No you can check out as a guest, however if you do set up an account, you can keep a track of your current and previous orders.
2. How will I know my order was successful?
Within a few minutes of placing your order, you should receive an order confirmation email. Please ensure your email address is correct when inputting as this will be also used by our courier to update you on your delivery. Check your spam/junk folder in case it pops in there.
3. Can I amend or cancel an item from my order?
Our warehouse is up bright and early in the morning to pick your orders so if you have placed your order overnight, this may not always be possible, however we will always endeavour to do our best to accommodate your request.
4. Where is my order?
Orders placed before midday Monday-Friday are (not including public holidays) usually dispatched the same day. Once your order is dispatched, you will receive an email or text with tracking details so you will be able to track its progress. (Please ensure you check your junk mail, as sometimes they can pop in there).
All UK orders are sent using DHL signed for service.
5. Not going to be in?
You can change your delivery date, address, or time slot online. On your email from DHL, you can request alternative delivery options, or further delivery instructions. Please bear in mind that when you change the delivery instruction to leave in a safe place, you assume responsibility for any loss.
6. My order arrived and I have a problem
Please contact us as soon as possible at firstname.lastname@example.org letting us know details of the problem.
7. My order has not arrived.
Please check the DHL tracking on your confirmation of dispatch email. If deliveries are running late, the tracking is usually updated.
8.There is an item missing from my delivery.
If you have ordered more than one pair of shoes, please make sure one of the shoes is not a pre-order with a different dispatch date. This should be stated on your order confirmation email.